patient's guide

Patient's Responsibilities

As a patient at SDMC, you and/or your representative are expected to receive optimal and appropriate care:


  • Provide complete and accurate information about your health, including present condition, past illnesses, hospitalizations, medications, natural products and vitamins and any other matters that pertain to your health.

  • Provide complete and accurate information including your full name, address, home telephone number, date of birth, insurance carrier, and employer, when it is necessary.

  • Provide your doctor in the hospital with a copy of your Advance Directive if you have one and want it to be applied during confinement. Ask questions when you do not understand what your doctor or other members of your health care team tell you about your diagnosis or treatment. You should inform your doctor if you are considering alternative therapies (may interfere or interact with care).

  • Ask your doctor or nurse what to expect regarding pain and pain management plan. You should tell you doctor or nurse about your worries on taking in medication.

  • Leave valuables at home and bring only necessary during your hospital stay.

  • Abide by all hospital rules and regulations.

  • Comply with the NO SMOKING policy.

  • Comply with Visiting Hours and policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited inside hospital premises.

  • Treat hospital staff, other patients, and visitors with courtesy and respect. Provide complete and accurate information for insurance claims and work with hospital's Credit and Collection staff to ensure settlement of hospital bills.

  • Know your health insurance coverage and related policies concerning required pre-approvals, covered services, admissions, and the hospital and doctors covered by your insurance provider.

  • Pay your hospital bills and the doctors' professional fees in a timely manner. Ask questions from your insurance company or the hospital's Billing Department if there is a financial issue that you do not understand.
  • Patient's Right

    1. Right to medical care of good quality

      Every person is entitled without discrimination to appropriate medical care. The patient has the right to be cared for by a physician whom he/she knows to be free to make clinical and ethical judgements without any outside interference. The patient shall always be treated in accordance with his/her best interests. The treatment applied shall be in accordance with generally approved medical principles. Physicians should accept responsibility for being guardians of the quality of medical services. The patient has the right to continuity of health care.

    2. Right to freedom of choice

      The patient has the right to choose freely and change his/her physician and hospital or health service institution, regardless of whether they are based in the private or public sector and the patient has the right to ask for the opinion of another physician at any stage.

    3. Right to self-determination

      The patient has the right to self-determination, to make free decisions regarding himself/herself. For a mentally competent adult patient he/she has the right to give or withhold consent to any diagnostic procedure or therapy. The patient has the right to the information necessary to make his/her decisions. The patient should understand clearly what is the purpose of any test or treatment, what the results would imply, and what would be the implications of withholding consent also the patient has the right to refuse to participate in research or the teaching of medicine.

    4. The unconscious patient

      If the patient is unconscious or otherwise unable to express his/her will, informed consent must be obtained whenever possible, from a legally entitled representative. If a legally entitled representative is not available, but a medical intervention is urgently needed, consent of the patient may be presumed, unless it is obvious and beyond any doubt on the basis of the patient’s previous firm expression or conviction that he/she would refuse consent to the intervention in that situation. Physicians should always try to save the life of a patient unconscious due to a suicide attempt.

    5. The legally incompetent patient

      If a patient is a minor or otherwise legally incompetent, the consent of a legally entitled representative is required in some jurisdictions. Nevertheless, the patient must be involved in the decision-making to the fullest extent allowed by his/her capacity.

      If the legally incompetent patient can make rational decisions, his/her decisions must be respected, and he/she has the right to forbid the disclosure of information to his/her legally entitled representative.

      If the patient’s legally entitled representative, or a person authorized by the patient, forbids treatment which is, in the opinion of the physician, in the patient’s best interest, the physician should challenge this decision in the relevant legal or other institution. In case of emergency, the physician will act in the patient’s best interest.

    6. Procedures against the patient’s will

      Diagnostic procedures or treatment against the patient’s will can be carried out only in exceptional cases, if specifically permitted by law and conforming to the principles of medical ethics.

    7. Right to information

      The patient has the right to receive information about himself/herself recorded in any of his/her medical records, and to be fully informed about his/her health status including the medical facts about his/her condition. However, confidential information in the patient’s records about a third party should not be given to the patient without the consent of that third party. Exceptionally, information may be withheld from the patient when there is good reason to believe that this information would create a serious hazard to his/her life or health. The patient has the right to choose who, if anyone, should be informed on his/her behalf.

    8. Right to confidentiality

      All identifiable information about a patient’s health status, medical condition, diagnosis, prognosis and treatment and all other information of a personal kind must be kept confidential, even after death. Exceptionally, descendants may have a right of access to information that would inform them of their health risks. Confidential information can only be disclosed if the patient gives explicit consent or if expressly provided for in the law. Information can be disclosed to other health care providers only on a strictly “need to know” basis unless the patient has given explicit consent.

    9. Right to Health Education

      Every person has the right to health education that will assist him/her in making informed choices about personal health and about the available health services. The education should include information about healthy lifestyles and about methods of prevention and early detection of illnesses.

    10. Right to dignity

      The patient’s dignity and right to privacy shall be respected at all times in medical care and teaching, as shall his/her culture and values. The patient is entitled to relief of his/her suffering according to the current state of knowledge. The patient is entitled to humane terminal care and to be provided with all available assistance in making dying as dignified and comfortable as possible.

    11. Right to religious assistance

      The patient has the right to receive or to decline spiritual and moral comfort including the help of a minister of his/her chosen religion.

    Admitting Procedure

    For Non-Emergency Cases

    Patient must secure an admission order coming from their physician indicating when is the appropriate time to process the admission.

    On the day of admission, the patient must proceed to the Emergency Room and submit the admission order from their physician to our ER Staff and ER Doctor.

    Patients without HMO:

    1. Patient will proceed to the admitting department and must present an admitting notice issued from the Emergency Room.

    2. Admitting personnel will interview the patient to obtain information such as patients name, address, age, contact number, persons to notify in case of emergency.

    3. Admitting personnel will determine the eligibility for confinement by conducting personal interviews and discuss the possible hospital charges due to confinement.

    4. If the patient is eligible for confinement, admitting personnel will encode in the hospital information system the data gathered from the patient and will print the admission forms to be submitted to the Emergency Room.


    Patients with HMO:

    1. Patient will proceed to the admitting department and must present an admitting notice issued from the Emergency Room.

    2. Admitting personnel will verify and validate the health card through the health card provider for the coverage of the confinement.

    3. Admitting personnel will interview the patient to obtain information such as patients name, address, age, contact number, persons to notify in case of emergency.

    4. Admitting personnel will determine the eligibility for confinement by conducting personal interviews and discuss the possible hospital charges due to confinement.

    5. If the patient is eligible for confinement, admitting personnel will encode in the hospital information system the data gathered from the patient and will print the admission forms to be submitted to the Emergency Room.


    For Emergency Cases

    The patient must proceed to the Emergency Room to be given an assessment from our ER Staff and ER Doctor.

    Patient, relative, or companion must declare if the patient has a private attending physician that is affiliated with St. Dominic Medical Center. If not, our ER Doctor will assign an attending physician particular to the case of the patient.

    Patients without HMO:

    1. Patient will proceed to the admitting department and must present an admitting notice issued from the Emergency Room.

    2. Admitting personnel will interview the patient to obtain information such as patients name, address, age, contact number, persons to notify in case of emergency.

    3. Admitting personnel will determine the eligibility for confinement by conducting personal interviews and discuss the possible hospital charges due to confinement.

    4. If the patient is eligible for confinement, admitting personnel will encode in the hospital information system the data gathered from the patient and will print the admission forms to be submitted to the Emergency Room.


    Patients with HMO:

    1. Patient will proceed to the admitting department and must present an admitting notice issued from the Emergency Room.

    2. Admitting personnel will verify and validate the health card through the health card provider for the coverage of the confinement.

    3. Admitting personnel will interview the patient to obtain information such as patients name, address, age, contact number, persons to notify in case of emergency.

    4. Admitting personnel will determine the eligibility for confinement by conducting personal interviews and discuss the possible hospital charges due to confinement.

    5. If the patient is eligible for confinement, admitting personnel will encode in the hospital information system the data gathered from the patient and will print the admission forms to be submitted to the Emergency Room.

    Important Discharge Reminders

  • Discharge cut-off is at 12:00nn.

    Additional Room rate shall be charged to the account of the patient after the cut-off time.

  • Kindly proceed to the Billing Section for an updated statement of account.

  • Discharge Instruction (Home Medication, Health Education as applicable) will be discussed by the Nurse on Duty.

  • Please check all your personal belongings before leaving the room, the patient shall be responsible for any damage or loss caused by them.

  • Once discharge procedure has been done, our staff will assist you to the holding area

  • Remember to eat a balanced diet: exercise regularly modify lifestyle and take medications prescribed.